Terms of Service
These Terms of Service ("Terms") govern your access to and use of the website engagerush.life and the digital marketing services provided by EngageRush Inc. ("EngageRush," "we," "us," or "our"). By accessing our website or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.
1. About EngageRush
EngageRush Inc. is a corporation registered in British Columbia, Canada (BN 629481735BC0001), operating a customer engagement and lifecycle marketing studio at 1099 West Hastings Street, Suite 900, Vancouver, BC V6E 4E2. We provide professional digital marketing services including engagement strategy, lifecycle marketing, content marketing, email marketing, social media marketing, marketing automation, CRO, analytics and channel orchestration.
2. Website use
You may use engagerush.life for lawful purposes only. You agree not to:
- Use the site in any way that violates applicable laws or regulations
- Attempt to gain unauthorised access to our systems or networks
- Transmit malware, spam or harmful code
- Scrape, crawl or harvest content without written permission
- Misrepresent your affiliation with EngageRush
- Use automated tools that impose unreasonable load on our infrastructure
We reserve the right to restrict or terminate access for violations of these Terms.
3. Intellectual property
All content on engagerush.life — including text, graphics, logos, images, design elements and software — is owned by EngageRush Inc. or our licensors and protected by Canadian and international copyright and trademark laws. You may not reproduce, distribute, modify or create derivative works without our prior written consent, except for personal, non-commercial viewing or sharing of links to our pages.
4. Service engagements
Marketing services are provided under separate written proposals and service agreements that specify scope, deliverables, timelines, fees and additional terms. In the event of conflict between these Terms and a signed service agreement, the service agreement prevails for that engagement.
Clients are responsible for providing accurate information, timely feedback, necessary platform access and approval of creative materials within agreed timeframes. Delays caused by client inaction may affect delivery schedules and are not the responsibility of EngageRush.
5. Fees and payment
Fees are quoted in Canadian dollars (CAD) unless otherwise stated. Payment terms are specified in each proposal — typically fifty percent deposit for projects and monthly invoicing for retainers. Late payments may incur interest at 1.5% per month or the maximum permitted by law. We may suspend services for accounts more than thirty days overdue.
6. Marketing outcomes disclaimer
Engagement and lifecycle results vary by offer, channel mix, budget, creative quality, platform rules and customer behaviour. EngageRush plans and delivers digital marketing campaigns and lifecycle systems. We do not promise guaranteed leads, revenue multiples, rankings, follower counts or ROI. Examples shown on our website are representative and may be anonymised. Past performance does not guarantee future results. Clients acknowledge that marketing involves inherent uncertainty and that platform algorithm changes, competitive dynamics and audience behaviour are outside our control.
7. Client materials and licences
Clients retain ownership of materials they provide to EngageRush. By providing materials, clients grant us a licence to use them solely for delivering agreed services. Deliverables created by EngageRush become client property upon full payment, unless otherwise specified. We retain the right to showcase anonymised work in our portfolio unless a confidentiality agreement states otherwise.
8. Confidentiality
Both parties agree to keep confidential any non-public business information shared during engagements. This obligation survives termination for three years, except for information that becomes publicly available through no fault of the receiving party or that must be disclosed by law.
9. Limitation of liability
To the maximum extent permitted by applicable law, EngageRush Inc. shall not be liable for any indirect, incidental, special, consequential or punitive damages, including lost profits, lost revenue or lost data, arising from your use of the website or our services. Our total liability for any claim arising from a service engagement shall not exceed the fees paid by you to EngageRush for that engagement in the twelve months preceding the claim.
10. Indemnification
You agree to indemnify and hold harmless EngageRush Inc., its officers, directors, employees and agents from claims arising from your breach of these Terms, your misuse of the website, or content and materials you provide that infringe third-party rights.
11. Third-party platforms
Our services may involve third-party platforms including Google, Meta, email service providers and analytics tools. Your use of those platforms is subject to their respective terms and policies. EngageRush is not responsible for platform outages, policy changes, account suspensions or actions taken by third-party providers.
12. Termination
Either party may terminate a service engagement according to the terms of the applicable service agreement. Retainer agreements typically require thirty days written notice. Upon termination, client pays for work completed through the termination date. We will provide reasonable transition assistance for an agreed fee.
13. Governing law and disputes
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any dispute shall be resolved in the courts of British Columbia, and you consent to the exclusive jurisdiction of those courts.
14. Changes to terms
We may update these Terms at any time. The revised date at the top indicates when changes take effect. Continued use of the website after changes constitutes acceptance. Material changes to active service agreements require mutual written agreement.
15. Force majeure
Neither party shall be liable for delays or failures in performance resulting from events beyond reasonable control, including natural disasters, pandemics, government actions, internet outages, platform shutdowns or labour disputes. The affected party must notify the other promptly and resume performance as soon as practicable. If a force majeure event continues for more than sixty days, either party may terminate the affected engagement upon written notice without penalty beyond payment for work completed.
16. Severability and waiver
If any provision of these Terms is found unenforceable, the remaining provisions continue in full force. Failure to enforce any right or provision does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of EngageRush.
17. Entire agreement
These Terms, together with our Privacy Policy, Cookie Policy and any signed service agreement, constitute the entire agreement between you and EngageRush regarding website use. They supersede all prior oral or written communications on the subject. No amendment to these Terms is effective unless posted on engagerush.life with an updated revision date or agreed in a signed writing for service engagements.
18. Contact
Questions about these Terms: [email protected]
EngageRush Inc., 1099 West Hastings Street, Suite 900, Vancouver, BC V6E 4E2, Canada
Phone: +1 (236) 555-7194