Privacy Policy
EngageRush Inc. ("EngageRush," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard personal information when you visit engagerush.life, contact us, or engage our digital marketing services. We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in British Columbia.
1. Who we are
EngageRush Inc. is a digital marketing studio incorporated in British Columbia, Canada. Our registered office is at 1099 West Hastings Street, Suite 900, Vancouver, BC V6E 4E2. Business number: 629481735BC0001. Privacy enquiries: [email protected].
2. Scope
This policy applies to personal information collected through our website, contact forms, email correspondence, phone calls, in-person meetings at our Vancouver studio, video conferences, and service delivery engagements. It does not apply to third-party websites linked from our site, which have their own privacy practices.
3. Information we collect
3.1 Information you provide directly
When you complete our contact form, book a call, or engage our services, we may collect:
- Full name and job title
- Email address and phone number
- Company name and industry
- Message content and enquiry type
- Marketing objectives and project details you choose to share
- Billing and contractual information for clients
- Consent records for PIPEDA-compliant communications
3.2 Information collected automatically
When you visit engagerush.life, we may automatically collect technical data including IP address, browser type and version, device type, operating system, referring URL, pages viewed, time spent on pages and general geographic location derived from IP address. This data is collected through cookies and similar technologies as described in our Cookie Policy.
3.3 Client campaign data
When delivering marketing services, we may process data on behalf of clients including audience lists, campaign performance metrics, website analytics and CRM records. In such cases, we act as a service provider under client instructions and applicable data processing terms in our service agreements.
4. How we use personal information
We use personal information for the following purposes:
- Responding to enquiries and scheduling discovery calls
- Delivering engagement, lifecycle and channel marketing services
- Preparing proposals, contracts and invoices
- Providing account management and performance reporting
- Improving our website and user experience
- Analysing site traffic and marketing effectiveness (with consent where required)
- Complying with legal obligations and protecting our rights
- Sending service-related communications to active clients
We do not sell personal information to third parties. We do not use your contact details to send unsolicited marketing without your explicit consent.
5. Legal basis and consent
Under PIPEDA, we collect, use and disclose personal information only with your knowledge and consent, except where permitted or required by law. When you submit our contact form, you must check the PIPEDA consent box confirming you agree to our collection and use of your information to respond to your enquiry. You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions.
6. Disclosure to third parties
We may share personal information with:
- Service providers who assist with email delivery, hosting, analytics, project management and payment processing — bound by confidentiality obligations
- Professional advisors including lawyers and accountants when necessary
- Law enforcement or regulatory bodies when required by law
- Successors in the event of a merger, acquisition or asset sale, with continued protection of your information
Third-party providers may process data outside Canada. When information is transferred internationally, we take reasonable steps to ensure comparable protection through contractual safeguards.
7. Data retention
We retain personal information only as long as necessary for the purposes collected. Enquiry records are typically retained for twenty-four months unless a business relationship develops. Client records are retained for the duration of the engagement plus seven years for accounting and legal compliance. Cookie preferences are stored for six months. You may request deletion subject to our legal retention obligations.
8. Security
We implement administrative, technical and physical safeguards appropriate to the sensitivity of personal information, including access controls, encrypted connections (HTTPS), secure storage and staff training. No method of transmission over the internet is completely secure; we cannot guarantee absolute security but we review our practices regularly.
9. Your rights under PIPEDA
You have the right to:
- Access personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent where processing is consent-based
- Challenge our compliance with PIPEDA
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise these rights, contact [email protected]. We will respond within thirty days unless an extension is permitted.
10. Children's privacy
Our services and website are directed at business professionals. We do not knowingly collect personal information from individuals under eighteen years of age. If you believe we have collected information from a minor, please contact us immediately and we will delete it without undue delay.
Parents and guardians who discover that a minor has submitted personal information through our contact form should email [email protected] with the subject line "Minor data removal request" and we will process the deletion within ten business days.
11. Automated decision-making
EngageRush does not use automated decision-making or profiling that produces legal or similarly significant effects on individuals. Marketing analytics may segment audiences by engagement behaviour for campaign optimisation, but all strategic recommendations are reviewed by human team members before client implementation.
12. Changes to this policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The "last updated" date at the top will be revised accordingly. Material changes will be communicated through our website or direct notice where appropriate.
13. Marketing communications
We send promotional emails only to individuals who have provided explicit opt-in consent or who have an existing client relationship and have not opted out. Every marketing email includes an unsubscribe mechanism. Service-related communications — such as project updates, reporting and billing notices — are sent to active clients as part of our contractual obligations and do not require separate marketing consent.
If you receive an email from EngageRush that you believe was sent in error, contact us immediately and we will remove your address from our lists within five business days.
14. Anonymisation and aggregation
We may anonymise and aggregate personal information for internal analytics, industry benchmarking and service improvement. Anonymised data cannot reasonably be used to identify you and is no longer considered personal information under PIPEDA. We may publish high-level statistics — such as average engagement lift across client portfolios — without identifying individual clients or contacts.
15. Data breach notification
In the event of a security breach involving personal information that creates a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by law. Notifications will describe the nature of the breach, the information involved, steps we have taken to mitigate harm and recommended actions you can take to protect yourself.
16. Privacy by design
EngageRush applies privacy-by-design principles across our operations. We collect only information necessary for stated purposes, limit internal access on a need-to-know basis, review third-party providers before engagement and train staff on PIPEDA obligations annually. Our contact forms use honeypot fields to reduce automated spam submissions that could compromise data quality.
17. Provincial considerations
While PIPEDA is our primary federal framework, British Columbia's Personal Information Protection Act (PIPA) may apply to certain employee or provincially regulated data. We monitor legislative developments and adjust our practices when new requirements take effect. Clients in other provinces may have additional rights under local legislation; we honour those rights when applicable.
18. Contact us
For privacy questions, access requests or complaints:
EngageRush Inc.
Privacy Officer
1099 West Hastings Street, Suite 900
Vancouver, BC V6E 4E2, Canada
Email: [email protected]
Phone: +1 (236) 555-7194
We aim to acknowledge all privacy enquiries within five business days and resolve them within thirty days unless an extension is required and communicated to you in writing. For urgent security concerns, include "Urgent privacy" in your email subject line.